Client Support Consultant Ii

Allstate

Base: $56,000.00 - $92,000.00 annually; bonus/equi...
Onsite
High volume service request triage
Direct communication with independent agents
Critical thinking for root cause analysis
Allstate is seeking a Client Support Consultant II to serve as a liaison between independent agents and the Allstate Dealer Services team, focusing on customer service and problem resolution. The role involves managing service requests, collaborating with stakeholders, and providing training to agents, all while promoting self-service capabilities

Job Summary

  • The Client Support Consultant II serves as the primary liaison between independent agents and Allstate Dealer Services to resolve complex issues.
  • Responsibilities include coordinating pricing, account setups, and exceptions while managing high volumes of inbound and outbound communications.
  • The role requires applying critical thinking to isolate issues, identify root causes, and prevent future occurrences through strategic collaboration.

Matching Summary

Match Score: 85

Allstate is seeking a Client Support Consultant II to serve as a liaison between independent agents and the Allstate Dealer Services team, focusing on customer service and problem resolution. The role involves managing service requests, collaborating with stakeholders, and providing training to agents, all while promoting self-service capabilities.

Salary

Base: $56,000.00 - $92,000.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume service request triage
  • Direct communication with independent agents
  • Critical thinking for root cause analysis
  • Multi-channel inquiry management
  • Peer quality audit reviews

Nice-to-have

  • Strategic collaboration skills
  • Agent self-service promotion
  • Product launch facilitation
  • Relationship building with sales team

Key Requirements

  • Background investigation required
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter