Customer Service Specialist

Haleon

Bucharest, Romania
Order to cash (o2c) activities
Customer focused service execution
On time in full (otif) delivery
The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives

Job Summary

  • The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives.
  • The role works closely with the Customer Service & Collaboration Manager and cross functional teams to support customer satisfaction, operational efficiency, and customer value creation, contributing to improved Advantage Group survey results and long-term customer partnerships.
  • We offer a great work environment with opportunity to grow, work equipment, medical subscription, life- and accident insurance, meal tickets, and short Fridays.

Matching Summary

The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives.

Skills & Requirements

Must-have

  • Order to Cash (O2C) activities
  • customer focused service execution
  • On Time In Full (OTIF) delivery
  • Service As Measured by Customer (SAMBC)
  • accurate billing
  • issue resolution

Nice-to-have

  • human understanding and trusted science
  • agile, performance-focused culture
  • customer value creation
  • long-term customer partnerships

Key Requirements

  • University degree from a relevant field
  • Proven track record in customer service roles
  • High attention to detail
  • Good working knowledge of supply chain software systems
  • Ability to work independently
  • Communicate in Romanian and English

Work Rights

Not specified

Tailored Resume

Cover Letter