Service Quality Manager

Four Seasons Hotels Ltd

Sydney, New South Wales, Australia
Competitive salary; comprehensive benefits pyckage...
2+ years assistant manager experience
Luxury brand operational standards
Data analysis and key metrics
The role ensures consistent delivery of luxury service standards across all hotel departments including food and beverage, guest suites, and pool areas

Job Summary

  • The role ensures consistent delivery of luxury service standards across all hotel departments including food and beverage, guest suites, and pool areas.
  • Candidates must leverage data insights and audits to drive continuous service improvement initiatives aligned with the hotel's strategic direction.
  • Four Seasons offers competitive compensation, comprehensive benefits, complimentary accommodation at other resorts, and extensive training opportunities.

Matching Summary

The role ensures consistent delivery of luxury service standards across all hotel departments including food and beverage, guest suites, and pool areas.

Salary

Competitive Salary; Comprehensive benefits package; Not specified

Skills & Requirements

Must-have

  • 2+ years Assistant Manager experience
  • Luxury brand operational standards
  • Data analysis and key metrics
  • On-floor performance monitoring
  • Stakeholder collaboration skills

Nice-to-have

  • Authentic and engaging leadership style
  • Strategic business prioritization
  • Effective presentation and coaching skills
  • Detail-oriented approach to service
  • Passion for genuine human connection

Key Requirements

  • 2+ years in Assistant Manager capacity
  • Experience within a luxury brand
  • Right to work in Australia

Work Rights

Must have right to work in Australia

Tailored Resume

Cover Letter