HermanMiller is seeking a Manager of Systems Engineering to lead a team of Level 2 technicians, ensuring exceptional IT support through effective team management and operational oversight. The role emphasizes collaboration, continuous improvement, and fostering a positive team culture, while aligning with the company’s mission of designing for the good of humankind
Job Summary
The role involves leading a team of Level 2 technicians to ensure exceptional IT support delivery and operational excellence.
Responsibilities include analyzing performance metrics, identifying trends, and serving as the primary escalation point for complex incidents.
The company is committed to building a sustainable future and values diversity, inclusion, and equal opportunity employment.
Matching Summary
Match Score: 85
HermanMiller is seeking a Manager of Systems Engineering to lead a team of Level 2 technicians, ensuring exceptional IT support through effective team management and operational oversight. The role emphasizes collaboration, continuous improvement, and fostering a positive team culture, while aligning with the company’s mission of designing for the good of humankind.
Skills & Requirements
Must-have
Team leadership in technical support environment
Managing Level 2 technicians and support staff
Monitoring SLAs and ticket resolution metrics
Incident escalation and root cause analysis
Process improvement and workflow optimization
Nice-to-have
Fostering inclusive team culture
Mentoring and professional development focus
Cross-departmental collaboration skills
Continuous learning mindset
Key Requirements
Experience supervising technical support teams
Advanced knowledge of IT support processes
Strong organizational and time-management abilities