Customer Service

Solenis Australia Pty Limited

Not specified
Order management and processing
Customer complaint handling
Strong written and verbal communication
Solenis Australia Pty Limited is seeking a Customer Service II representative to handle order management, customer complaints, and provide sales support. The ideal candidate should possess up to two years of customer service experience, strong communication skills, and familiarity with order and complaint management processes

Job Summary

  • The role involves efficiently processing all orders and running control reports to ensure the order-to-payment process is fulfilled.
  • Candidates must handle incoming telephone calls and emails while building relationships with key customers and resolving complaints on time.
  • The position requires acting as a primary point of reference for Sales Teams regarding order processes and distribution issues.

Matching Summary

Match Score: 75

Solenis Australia Pty Limited is seeking a Customer Service II representative to handle order management, customer complaints, and provide sales support. The ideal candidate should possess up to two years of customer service experience, strong communication skills, and familiarity with order and complaint management processes.

Skills & Requirements

Must-have

  • Order management and processing
  • Customer complaint handling
  • Strong written and verbal communication
  • Fluency in English language

Nice-to-have

  • Experience with SAP ERP system
  • Knowledge of Diversey products
  • Proficiency in Gmail and Google Docs
  • Multilingual skills in Mandarin or Malay

Key Requirements

  • Up to 2 years prior Customer Service Experience
  • University degree preferred
  • Fluency in English required

Work Rights

Not specified

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