Amadeus Data Processing GmbH is seeking a Major Incident Manager to join their IT Service Management team, which is responsible for ensuring the stability and availability of critical services in the travel industry. The role involves coordinating major incidents, communicating with stakeholders, and implementing preventive measures to minimize service disruption
Job Summary
The role is accountable for the availability of production services provided by Amadeus to its customers with a focus on quick recovery within minutes.
You will coordinate end-to-end responses to major incidents, lead incident calls with customers, and facilitate blameless postmortem reviews.
Amadeus offers a competitive remuneration package including individual and company annual bonuses, health insurance, and a hybrid working model.
Matching Summary
Match Score: 85
Amadeus Data Processing GmbH is seeking a Major Incident Manager to join their IT Service Management team, which is responsible for ensuring the stability and availability of critical services in the travel industry. The role involves coordinating major incidents, communicating with stakeholders, and implementing preventive measures to minimize service disruption.
Salary
Competitive remuneration; Individual and company annual bonus included; Health insurance and other benefits provided
Skills & Requirements
Must-have
5+ years IT incident management experience
High-availability mission-critical environments
Strong ITIL practices knowledge
Experience coordinating technical teams
Fluency in English required
Nice-to-have
Spanish or Portuguese language skills
Cloud environment experience (Azure, Kubernetes)
DevOps or networking background
ITIL certification
Proactive approach to incident prevention
Key Requirements
Bachelor's degree in Computer Science or related field
5+ years experience in IT incident management
English fluency required; Spanish/Portuguese a plus