4 X Customer Experience Advisor

jobs.hull.ac.uk

Base: £26,707.00 - £28,778.00; bonus/equity: not s...
Customer service in busy environment
Support library it equipment
Respond to customer enquiries
The University of Hull is seeking to appoint 4 Customer Experience Advisors to join the Customer Experience & Insight Team within the Brynmor Jones Library

Job Summary

  • The University of Hull is seeking to appoint 4 Customer Experience Advisors to join the Customer Experience & Insight Team within the Brynmor Jones Library.
  • This role is central to ensuring an excellent standard of customer service across the building and contributes directly to the overall student experience.
  • These vacancies are for fixed term contracts anticipated from October 2026 to May 2027 and require working one weekend day each week.

Matching Summary

The University of Hull is seeking to appoint 4 Customer Experience Advisors to join the Customer Experience & Insight Team within the Brynmor Jones Library.

Salary

Base: £26,707.00 - £28,778.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service in busy environment
  • Support library IT equipment
  • Respond to customer enquiries
  • Shelving and stock management
  • Deliver tours and presentations
  • Work one weekend day weekly
  • Work independently without supervision

Nice-to-have

  • Training and mentoring new colleagues
  • Contribute to service improvement
  • Assist with fire safety procedures
  • Use mobile technology for tasks
  • Support public events and exhibitions

Key Requirements

  • Excellent communication and interpersonal skills
  • Competence in IT systems and Microsoft Office
  • Physical ability for shelving and manual handling
  • Flexibility to work throughout the library building
  • Fixed term contract from Oct 2026 to May 2027

Work Rights

Not specified

Tailored Resume

Cover Letter