Dtc Customer Service

021

Hourly rate: $18.50 - $20.43; bonus/equity: not sp...
High school degree or equivalent
1-5 years consumer service experience
Proficient in microsoft office products
The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries

Job Summary

  • The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.
  • This position requires a positive individual who can give consumers confidence in the company's products, people, and processes while addressing inquiries professionally.
  • The role includes helping supervisors coach new agents, providing quality assurance feedback, and taking the lead on escalated situations.

Matching Summary

The Consumer Service Rep provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.

Salary

Hourly Rate: $18.50 - $20.43; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Proficient in Microsoft Office products
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills

Nice-to-have

  • SAP software experience
  • Knowledge of sporting goods equipment
  • Ability to train new employees
  • Positive individual with strong teamwork skills

Key Requirements

  • High school degree required
  • 1-5 years customer service experience desired
  • Computer aptitude test required during interview
  • Problem-solving test required during interview

Work Rights

Not specified

Tailored Resume

Cover Letter