Technical Support Representative

Caterpillar of Australia

Australia
Onsite
Product performance and problem management
Technical support for mining products
Continuous product improvement identification
As the Technical Representative for the Resource Industries Sales, Service & Technology division, you will be the primary conduit between dealers and customers for product performance and problem management

Job Summary

  • As the Technical Representative for the Resource Industries Sales, Service & Technology division, you will be the primary conduit between dealers and customers for product performance and problem management.
  • This role provides an opportunity to make a difference to both the Caterpillar product and our customer’s experiences, perfect for someone who enjoys problem solving and variety.
  • Caterpillar offers a competitive remuneration package, intentional career development, a strong commitment to safety and wellbeing, and an inclusive workplace culture.

Matching Summary

As the Technical Representative for the Resource Industries Sales, Service & Technology division, you will be the primary conduit between dealers and customers for product performance and problem management.

Skills & Requirements

Must-have

  • product performance and problem management
  • technical support for mining products
  • Continuous Product Improvement identification
  • Product Problem Management lead
  • New Product Introduction support

Nice-to-have

  • collaborative work environment
  • customer service focus
  • inclusive workplace culture
  • meaningful work opportunities

Key Requirements

  • Tertiary qualification or equivalent experience
  • Prior field position experience
  • Ability to work independently
  • Effective communication and negotiation skills
  • Willingness to travel internationally and locally

Work Rights

Not specified

Tailored Resume

Cover Letter