Develop budgets and ensure adherence to constraints
This role is responsible for managing a team of contributors and/or supervisors with a focused scope, ensuring adherence to policies and overseeing on-site hardware and application support delivery
Job Summary
This role is responsible for managing a team of contributors and/or supervisors with a focused scope, ensuring adherence to policies and overseeing on-site hardware and application support delivery.
The role leads goal setting, resource allocation, and process enhancement efforts while collaborating cross-functionally to guide program objectives and manage budgets.
Candidates must have significant experience in customer support, account management, or mission-critical systems, preferably with Poly/HP products.
Matching Summary
This role is responsible for managing a team of contributors and/or supervisors with a focused scope, ensuring adherence to policies and overseeing on-site hardware and application support delivery.
Skills & Requirements
Must-have
Manage team of contributors and supervisors
Oversee on-site hardware and application support
Develop budgets and ensure adherence to constraints
Identify risks and devise mitigation strategies
Engage with clients proactively for continuous improvement
Nice-to-have
Fosters creativity and motivation within the team
Recommends strategic changes aligned with business goals
Acts as subject matter expert in technical services
Key Requirements
Four-year or Graduate Degree in Computer Science or related discipline
7-10 years of job-related experience or 5-7 years of management experience
Experience with Poly/HP products, video, or computer customer support