Pact Prn Representative I

Advocate Health

North Carolina, US
Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Fully remote
High school graduate education required
0-1 year call center or healthcare experience
Must reside in the state of nc
Advocate Health is seeking a part-time Pact PRN Representative I to provide customer service support in a remote setting. The role involves assisting patients with appointment scheduling, insurance verification, and handling inbound calls, all while ensuring a seamless patient experience

Job Summary

  • This role serves as a critical link between patients and practice sites by managing appointments, verifying insurance, and handling inbound and outbound calls.
  • The position requires identifying emergent calls and following specific triage processes to transfer patients to Registered Nurses when necessary.
  • Advocate Health offers a comprehensive suite of benefits including health and welfare coverage, retirement plans, and paid time off for eligible team members.

Matching Summary

Match Score: 75

Advocate Health is seeking a part-time Pact PRN Representative I to provide customer service support in a remote setting. The role involves assisting patients with appointment scheduling, insurance verification, and handling inbound calls, all while ensuring a seamless patient experience.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education required
  • 0-1 year call center or healthcare experience
  • Must reside in the state of NC
  • Ability to work Monday-Friday 8am-5pm
  • Strong verbal communication skills required

Nice-to-have

  • Basic knowledge of medical terminology helpful
  • Experience with multiple-line telephone systems
  • Ability to work in a fast-paced environment
  • Familiarity with government payer requirements
  • Organizational and prioritization skills

Key Requirements

  • High School Graduate
  • 0 - 1 year experience
  • Reside in North Carolina

Work Rights

Must reside in the state of NC

Tailored Resume

Cover Letter