(Senior) Field Support Technician - Student Affairs Technology

UIUC

Urbana, IL, United States
**
Windows workstation troubleshooting
Active directory or entra id management
Dns dhcp vpn network services
** The University of Illinois at Urbana-Champaign (UIUC) is seeking a (Senior) Field Support Technician for its Student Affairs Technology department to provide comprehensive IT support for hardware, networking, and audio-visual needs. The role requires technical expertise in troubleshooting, customer service, and documentation, with a focus on enhancing the student experience through innovative IT solutions. **

Job Summary

  • The position provides critical hardware, networking, and audio-visual field support to enhance the student experience across campus.
  • Candidates will troubleshoot Windows workstations, manage Active Directory, and maintain essential network services like DNS and DHCP.
  • This role requires a blend of technical expertise in IT systems and strong customer service skills to support diverse university departments.

Matching Summary

Match Score: 75

** The University of Illinois at Urbana-Champaign (UIUC) is seeking a (Senior) Field Support Technician for its Student Affairs Technology department to provide comprehensive IT support for hardware, networking, and audio-visual needs. The role requires technical expertise in troubleshooting, customer service, and documentation, with a focus on enhancing the student experience through innovative IT solutions. **

Skills & Requirements

Must-have

  • Windows workstation troubleshooting
  • Active Directory or Entra ID management
  • DNS DHCP VPN network services
  • Hardware and peripheral support
  • Audio-visual equipment maintenance

Nice-to-have

  • Apple OS enterprise environment experience
  • Mobile device platform support
  • Digital signage and CCTV systems
  • Endpoint management tools experience
  • Higher education sector background

Key Requirements

  • High school diploma with 4 years equivalent IT experience
  • 5 years experience required for Senior level
  • Valid Illinois driver's license required
  • Experience with Microsoft Active Directory
  • Demonstrated desktop and network support skills

Work Rights

Not specified

Tailored Resume

Cover Letter