Billing Systems Analyst Ii

CSG

Bangalore, India
Hybrid
Unix/sql basic troubleshooting
System monitoring and itsm processes
Customer sla understanding and workflow management
Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime

Job Summary

  • Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
  • Participate in Operations 24x7 on-call rotation schedule and maintain clear shift handover, ROTA, and Escalation matrix.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.

Skills & Requirements

Must-have

  • Unix/SQL basic troubleshooting
  • System monitoring and ITSM processes
  • Customer SLA understanding and workflow management
  • Production issue communication
  • Shell/Perl scripting experience
  • Telecom billing solutions knowledge

Nice-to-have

  • Proactive monitoring and problem detection
  • Automation opportunity identification
  • Teamwork and independent work capability
  • Business environment English proficiency

Key Requirements

  • 3-5 years of work experience
  • Bachelor’s degree in IT or related field
  • Telecom OSS/BSS domain experience
  • ITSM Tool, Unix/Linux Basic, database experience

Work Rights

Not specified

Tailored Resume

Cover Letter