Base: not specified; bonus/equity: plr + bonus; be...
Ux conversational design
Chatbot and ai assistant design
Conversation architecture and flow design
This is a strategic position responsible for leading end-to-end design of conversational experiences including chatbots, generative AI assistants, and WhatsApp journeys in a banking context
Job Summary
This is a strategic position responsible for leading end-to-end design of conversational experiences including chatbots, generative AI assistants, and WhatsApp journeys in a banking context.
The role balances customer experience, operational efficiency, security, compliance, and business results while working cross-functionally with product managers, developers, data teams, and business units.
Benefits include variable remuneration (PLR and bonus), medical and dental assistance, meal and transportation allowances, complementary pension, life insurance, childcare support, wellness programs, and personal support initiatives.
Matching Summary
This is a strategic position responsible for leading end-to-end design of conversational experiences including chatbots, generative AI assistants, and WhatsApp journeys in a banking context.
Salary
Base: Not specified; Bonus/Equity: PLR + Bonus; Benefits: Medical, Dental, Meal Allowance, Pension, Life Insurance, Childcare, Wellness Programs
Skills & Requirements
Must-have
UX Conversational Design
Chatbot and AI assistant design
Conversation architecture and flow design
Prototyping and user testing
Collaboration with product and tech teams
Design for WhatsApp conversational experiences
Experience with generative AI behavior design
Nice-to-have
Customer-centric mindset
Adaptability to change
Team collaboration skills
Clear communication and openness
Handling complex regulated environments
Key Requirements
Solid experience in UX Conversational or related design fields
Portfolio demonstrating journey structuring and impact
Experience with chatbots and generative AI products
Strong information architecture and UX writing skills
Experience with prototyping, testing, and iteration