As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves supporting customers with enquiries, conducting Financial Health Checks, providing education on digital banking options, and championing risk-adverse processes.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Deliver financial health checks
Problem solving and risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to work in a busy retail environment
Holistic customer solution approach
Experience in retail or hospitality sectors
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined roster: Thursday & Friday 8.30am - 4.45pm