Responsable D'activité - Marrakech - Français - Anglais - Expérimenté

Concentrix

Marrakech, Morocco
Attractive remuneration; periodic performance bonu...
Not specified
8 years senior management experience
Bilingual french and english proficiency
Contact center operations leadership
Concentrix is seeking an experienced Activity Manager in Marrakech who is fluent in French and English, with at least 8 years of senior management experience in contact centers. The role involves overseeing operations, managing financial indicators, and enhancing team performance while providing a supportive work environment with various benefits

Job Summary

  • The role involves steering production operations, managing financial indicators, and developing action plans to improve margins.
  • Candidates will lead client relations through steering committees and manage large teams of over 100 people.
  • The company offers attractive compensation, health insurance, retirement plans, and on-site gym facilities.

Matching Summary

Match Score: 85

Concentrix is seeking an experienced Activity Manager in Marrakech who is fluent in French and English, with at least 8 years of senior management experience in contact centers. The role involves overseeing operations, managing financial indicators, and enhancing team performance while providing a supportive work environment with various benefits.

Salary

Attractive remuneration; Periodic performance bonus; Not specified

Skills & Requirements

Must-have

  • 8 years senior management experience
  • Bilingual French and English proficiency
  • Contact center operations leadership
  • Financial and production forecasting
  • Client relationship management

Nice-to-have

  • Strong analytical decision-making skills
  • Experience with international accounts
  • Team federation and leadership abilities
  • Inclusive and collaborative mindset

Key Requirements

  • Minimum 8 years senior manager experience in contact centers
  • Superior education in management or business administration
  • English language proficiency at B2 level or higher
  • Proven ability to manage teams exceeding 100 individuals

Work Rights

Not specified

Tailored Resume

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