Competitive base salaries; not specified; generous...
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3+ years leadership experience in customer support
Expertise in customer service operations and infrastructure
Experience leveraging ai tools for customer needs
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Tekmetric is seeking a Manager of Product Support to lead their customer support department, focusing on enhancing customer satisfaction and operational efficiency. The ideal candidate will have significant leadership experience in customer support, preferably within a SaaS environment, and will be expected to foster a collaborative culture while meeting key performance indicators.
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Job Summary
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster by simplifying operations.
The Manager of Product Support will lead the department to drive successful outcomes while maintaining best-in-class SLAs across phone, chat, and email channels.
Employees enjoy comprehensive benefits including 100% employer-matched 401(k), full premium coverage for medical plans, and a $300 home office setup bonus after one year.
Matching Summary
Match Score: 75
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Tekmetric is seeking a Manager of Product Support to lead their customer support department, focusing on enhancing customer satisfaction and operational efficiency. The ideal candidate will have significant leadership experience in customer support, preferably within a SaaS environment, and will be expected to foster a collaborative culture while meeting key performance indicators.
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Salary
Competitive base salaries; Not specified; Generous Paid Time Off; Comprehensive health benefits; 401(k) with 100% match up to 6%
Skills & Requirements
Must-have
3+ years leadership experience in customer support
Expertise in customer service operations and infrastructure
Experience leveraging AI tools for customer needs
Proven ability to establish business processes for efficiency
Hybrid work model availability in Provo/Lehi area
Nice-to-have
Zendesk platform experience
SaaS industry background
Ability to gain deep understanding of customer concerns
Direct but respectful communication style
Willingness to travel for team offsites
Key Requirements
3+ years leadership role overseeing customer support