Customer Relationship Specialist - North Lakes

Bank of Queensland

North Lakes, Queensland, Australia
Exceptional customer service delivery
Identifying and responding to financial needs
Engaging customers in meaningful conversations
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our North Lakes branch, delivering exceptional service by identifying and responding to customers’ financial needs

Job Summary

  • As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our North Lakes branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

Matching Summary

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our North Lakes branch, delivering exceptional service by identifying and responding to customers’ financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identifying and responding to financial needs
  • Engaging customers in meaningful conversations
  • Managing loan maintenance requests
  • Proactive customer contact and lead management
  • Championing digital banking tools

Nice-to-have

  • Genuine passion for helping people
  • Solutions-focused mindset
  • Collaborative spirit
  • Drive to go above and beyond
  • Experience in banking or financial services

Key Requirements

  • Previous experience in customer service
  • Exposure to consumer lending is a plus
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter