Customer Success Team Lead

Jobgether

Ireland, Ireland
On-site
Player-coach leadership
Strategic dach portfolio management
Scalable onboarding frameworks
Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • Act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
  • Design systems that predict and prevent churn while ensuring seamless customer lifecycle transitions.

Matching Summary

Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • player-coach leadership
  • strategic DACH portfolio management
  • scalable onboarding frameworks
  • customer adoption and retention
  • gross revenue retention
  • cross-functional collaboration

Nice-to-have

  • thrives in ambiguity
  • creating structure
  • accelerating scale

Key Requirements

  • Customer Success leadership experience
  • Experience with customer onboarding
  • Experience with customer adoption
  • Experience with customer retention
  • Experience managing a portfolio

Work Rights

Not specified

Tailored Resume

Cover Letter