Customer Service Officer (1 year contract & 24/7 shift work)

CERTIS CISCO SECURITY PTE. LTD.

Singapore, Singapore
Shift work
1 year call centre or it support experience
Fluency in english verbal communication
Able to work rotating shifts including weekends
CERTIS CISCO SECURITY PTE. LTD. is seeking a Customer Service Officer for a one-year contract, responsible for assisting customers with technical issues via phone and email. The role requires strong communication skills and the ability to work rotating shifts, including weekends and holidays

Job Summary

  • This role serves as the primary point of contact for customers requiring technical assistance via phone and email.
  • The officer will coordinate with maintenance teams to resolve issues efficiently while keeping clients informed throughout the process.
  • Candidates must be available to work a 24/7 shift schedule including weekends and public holidays.

Matching Summary

Match Score: 75

CERTIS CISCO SECURITY PTE. LTD. is seeking a Customer Service Officer for a one-year contract, responsible for assisting customers with technical issues via phone and email. The role requires strong communication skills and the ability to work rotating shifts, including weekends and holidays.

Skills & Requirements

Must-have

  • 1 year call centre or IT support experience
  • Fluency in English verbal communication
  • Able to work rotating shifts including weekends

Nice-to-have

  • Background in Engineering or Information Technology
  • Customer-focused with positive attitude
  • Team spirit and collaborative approach

Key Requirements

  • At least 1 year of experience in call centre or IT customer support
  • Strong verbal communication skills with fluency in English
  • Availability for rotating shifts, weekends, and public holidays

Work Rights

Not specified

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