Customer & Learner Experience Specialist I, Innovation (hybrid)

Kaplan Inc

Bangalore, Karnataka, India
Not specified; comprehensive total rewards pyckage...
2d onsite
Bachelor's degree required
Excellent written and verbal communication skills
Multi-channel digital contact resolution proficiency
The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs

Job Summary

  • The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs.
  • Employees receive comprehensive benefits including voluntary provident fund, tuition assistance, and generous paid time off starting day one.
  • The position requires a hybrid schedule of three days remote and two days in the Bangalore office.

Matching Summary

The role supports the end-to-end experience of retail customers and learners across Innovation Group products and programs.

Salary

Not specified; Comprehensive total rewards package includes hybrid work model, voluntary provident fund, health benefits, and paid time off

Skills & Requirements

Must-have

  • Bachelor's degree required
  • Excellent written and verbal communication skills
  • Multi-channel digital contact resolution proficiency
  • Remote work track record with high quality delivery
  • Ability to pivot among multiple channels and tasks

Nice-to-have

  • Experience in start-up or Agile environment
  • Hubspot Service CRM experience
  • Multi-channel B2C sales experience
  • Flexibility for evening or weekend shifts
  • Passion for education and learning

Key Requirements

  • Bachelor's degree
  • Demonstrated proficiency in email, SMS, live chat, and phone support
  • Track record of success working remotely

Work Rights

Not specified

Tailored Resume

Cover Letter