Cx Consumer Computers & Accessories Senior Specialist

ABB Ltd

Hybrid
Manage end-to-end consumer computers lifecycle
Servicenow administration and workflow automation
Vendor management and oem negotiations
ABB Ltd is seeking a Senior Specialist in Consumer Computers & Accessories to manage the entire lifecycle of IT hardware and accessories, emphasizing efficiency and sustainability. The ideal candidate will have extensive experience in IT service delivery, vendor management, and strong technical skills, particularly with ServiceNow

Job Summary

  • This role is accountable for managing the end-to-end lifecycle of consumer computers and accessories including procurement, deployment, and disposal.
  • The position requires defining and maintaining service level agreements (SLAs) and key performance indicators to ensure high service availability and performance.
  • Candidates must have proven experience managing vendors and ensuring timely delivery of IT hardware in a multinational environment.

Matching Summary

Match Score: 85

ABB Ltd is seeking a Senior Specialist in Consumer Computers & Accessories to manage the entire lifecycle of IT hardware and accessories, emphasizing efficiency and sustainability. The ideal candidate will have extensive experience in IT service delivery, vendor management, and strong technical skills, particularly with ServiceNow.

Skills & Requirements

Must-have

  • Manage end-to-end consumer computers lifecycle
  • ServiceNow administration and workflow automation
  • Vendor management and OEM negotiations
  • Define SLAs, XLAs, KPIs for IT services
  • Data quality maintenance in device catalogs

Nice-to-have

  • Leveraging AI tools and LLMs for business solutions
  • Driving sustainability outcomes in hardware disposal
  • Experience with Power BI reporting and analytics
  • Adapting to varying requirements across countries

Key Requirements

  • Bachelor's degree in Business Administration, Supply Chain, or IT
  • Minimum 5 years of experience in IT service delivery
  • Hands-on experience with ServiceNow HAM module
  • Strong knowledge of ITIL and asset management
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter