Global Service Desk Head - It

Hitachi Energy

Global enterprise it support leadership
24x7 service delivery management
Ai-powered chatbot adoption
This Senior Director role provides strategic leadership to deliver exceptional technical support across a global enterprise

Job Summary

  • This Senior Director role provides strategic leadership to deliver exceptional technical support across a global enterprise.
  • The position champions the adoption of modern technologies like AI-powered chatbots and automated ticket routing to improve efficiency.
  • Hitachi Energy offers industry-leading benefits, flexible arrangements, and an inclusive culture fostering autonomy and ownership.

Matching Summary

This Senior Director role provides strategic leadership to deliver exceptional technical support across a global enterprise.

Skills & Requirements

Must-have

  • Global enterprise IT support leadership
  • 24x7 service delivery management
  • AI-powered chatbot adoption
  • Automated ticket routing implementation
  • Multi-regional team oversight

Nice-to-have

  • Passion for digital future innovation
  • Diverse perspective and character
  • Experience with One Hitachi initiative

Key Requirements

  • Senior Director level experience
  • Global IT service desk vision
  • Continuous evolution of operations

Work Rights

Not specified

Tailored Resume

Cover Letter