Mall Of Asia customer Care Specialist Irecruit engage 2026

Concentrix

Pasay City, Philippines
Customer service support
Resolve customer issues
Listen attentively to customer needs
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of non-routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve customer issues
  • listen attentively to customer needs
  • maintain broad knowledge of products
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • offer additional products/services

Key Requirements

  • High school diploma
  • six plus months customer service experience
  • strong computer navigation skills
  • ability to learn
  • strong problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter