The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies regarding patient support programs
Job Summary
The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies regarding patient support programs.
Primary responsibilities include responding to customer inquiries within SLAs, triaging calls, and indexing sensitive patient documents received from various medical sources.
The role offers a permanent work-from-home option for remote workers within Canada and emphasizes building a culture of collaboration, kindness, and inclusivity.
Matching Summary
The Patient Care Coordinator serves as the first line of contact for plan members, Nurse Case Managers, and pharmacies regarding patient support programs.
Salary
Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning through Academy
Skills & Requirements
Must-have
Handle new plan member enrollments
Triage calls to appropriate team members
Indexing patient documents from clinics
Maintain patient confidentiality per policy
Meet performance and quality metrics
Nice-to-have
Action oriented and empathetic demeanor
Collaborative team player
Diplomatic professional manner
Understanding of molecule details
Open-minded and responsive to change
Key Requirements
Permanent work from home option available
Remote workers within Canada welcomed
Ability to maintain strict patient confidentiality