1 year retail sales or customer service experience
Strong verbal communication skills
Ability to handle difficult customer conversations
The position specializes in branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers
Job Summary
The position specializes in branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers.
Primary responsibilities include educating customers on banking solutions, managing lobby interactions, and proactively reaching out to retain and expand relationships.
The role requires adherence to strict compliance standards including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) processes.
Matching Summary
The position specializes in branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers.
Salary
Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year retail sales or customer service experience
Strong verbal communication skills
Ability to handle difficult customer conversations
Proficiency with internet user-level technology
Knowledge of AML, BSA, and KYC processes
Nice-to-have
Bilingual capabilities based on branch needs
Proven referral and sales ability
Empathy and customer centricity
Digital fluency and entrepreneurial spirit
Critical thinking in team environments
Key Requirements
High school diploma or equivalent (GED)
Minimum 1 year proven retail sales or customer service experience
Registration requirements under the Federal SAFE Act