User Support-help Desk Technician

Leidos UK

Piketon, OH, United States
Base: $35,750.00 - $64,625.00; bonus/equity: not s...
First level technical support
Troubleshooting hardware and software
Itsm system usage
Provide first point of IT contact for users for the infrastructure and remediation contractors at the Portsmouth site (Piketon, Ohio)

Job Summary

  • Provide first point of IT contact for users for the infrastructure and remediation contractors at the Portsmouth site (Piketon, Ohio).
  • Responsible for providing direct user support for standard desktop utilities and business applications, diagnosing and resolving technical problems, and facilitating timely resolutions.
  • The ideal candidate will be responsible for providing direct user support for standard desktop utilities and business applications.

Matching Summary

Provide first point of IT contact for users for the infrastructure and remediation contractors at the Portsmouth site (Piketon, Ohio).

Salary

Base: $35,750.00 - $64,625.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • first level technical support
  • troubleshooting hardware and software
  • ITSM System usage
  • customer-focused IT team
  • end-user support

Nice-to-have

  • disrupt, provoke, and refuse to fail
  • outthink, outbuild, and outpace
  • commitment to safety and quality

Key Requirements

  • 1+ years of relevant experience
  • High school diploma or equivalent
  • Knowledge of PC and desktop hardware
  • Knowledge of Microsoft Windows platforms
  • Ability to obtain DOE security clearance

Work Rights

Must be able to obtain DOE security clearance

Tailored Resume

Cover Letter