Technical Customer Care Specialist I (dealertrack Dms)

Cox Automotive

Overland Park, KS, USA
Base: $16.59 - $24.86ph; bonus/equity: eligible fo...
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High school diploma or ged
Less than 2 years experience
Flexible shift availability including weekends
** Cox Automotive is seeking a Technical Customer Care Specialist I to provide technical support for their Dealertrack products. This remote position requires the candidate to live within commuting distance of select hub locations and involves managing customer inquiries via various communication methods. **

Job Summary

  • The role involves managing technical support interactions for the Dealertrack family of products via phone, email, and other communication channels.
  • Employees are eligible for a minimum of sixteen hours of paid time off every month along with seven paid holidays annually.
  • This is a fully remote position requiring the candidate to live within 25 miles of specific Cox Automotive hub locations in Kansas, Pennsylvania, Vermont, Georgia, or Utah.

Matching Summary

Match Score: 75

** Cox Automotive is seeking a Technical Customer Care Specialist I to provide technical support for their Dealertrack products. This remote position requires the candidate to live within commuting distance of select hub locations and involves managing customer inquiries via various communication methods. **

Salary

Base: $16.59 - $24.86/hour; Bonus/Equity: Eligible for commission and incentive programs; Benefits: 16 hours PTO monthly, 7 paid holidays, health insurance, 401(k)

Skills & Requirements

Must-have

  • High School Diploma or GED
  • Less than 2 years experience
  • Flexible shift availability including weekends
  • 40+ WPM typing speed
  • MS Office proficiency
  • CRM ticketing system usage

Nice-to-have

  • Previous CAI Tech Support experience
  • Associate's degree or Technical Certification
  • Strong follow-up and multi-tasking skills
  • Independent work capability
  • Team collaboration experience

Key Requirements

  • High School Diploma/GED required
  • Less than 2 years of experience
  • Must be authorized to work in the US without sponsorship
  • Pre-employment drug test clearance required

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter