Provide technical support to customers and consultants on complex systems within Workday, including Authentication (Single Signon), Mobile, Browser, and technical issues
Job Summary
Provide technical support to customers and consultants on complex systems within Workday, including Authentication (Single Signon), Mobile, Browser, and technical issues.
Diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
Ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
Matching Summary
Provide technical support to customers and consultants on complex systems within Workday, including Authentication (Single Signon), Mobile, Browser, and technical issues.
Skills & Requirements
Must-have
Technical support for enterprise software
Troubleshoot complex software issues
Single Signon (SSO) troubleshooting
XML and web service requests
Customer communication and issue resolution
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Passion and customer focus
Fun team environment
Key Requirements
2+ years experience with HCM, Payroll, or Financials ERP
4+ years customer support specialist enterprise software