Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization
Job Summary
Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization.
Provide ongoing coaching, mentoring and performance management, including conducting reviews, setting objectives, and addressing performance issues.
Lead transformation and continuous improvement initiatives within the team by identifying process improvements, implementing best practices, and driving change adoption.
Matching Summary
Lead and manage a Canada-wide team of 15–20 colleagues, ensuring clear role definitions, appropriate workload distribution, and effective resource optimization.
Skills & Requirements
Must-have
Manage Canada-wide team of 15-20 colleagues
Oversee onboarding and integration of new hires
Manage daily workflow coordination
Provide coaching and performance management
Monitor billing and revenue processes
Lead continuous improvement initiatives
Ensure compliance with corporate standards
Nice-to-have
Experience with WorkDay
Data-driven decision making
Support sales-oriented processes
Key Requirements
5+ years of relevant administrative/operations experience
Proven people management experience
Knowledge of billing, revenue monitoring, and recruiting processes
Experience managing a distributed team is preferred
Proficiency with Microsoft Office, advanced Excel skills
Experience with data analysis, project management, and presentation design
Excellent communication skills in French and English