Problem Manager

Leidos UK

Baltimore, US
Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Fully remote
Lead problem investigations
Coordinate root cause analysis
Drive corrective actions
The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance

Job Summary

  • The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance.
  • This role is expected to use approved AI tools responsibly to improve the speed and consistency of analysis, documentation, and reporting.
  • Candidates should be comfortable with incident lifecycle and escalation coordination, observability inputs, and service reliability concepts.

Matching Summary

The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance.

Salary

Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead problem investigations
  • Coordinate root cause analysis
  • Drive corrective actions
  • Improve service stability
  • Reduce repeat incidents
  • Work with incident management
  • Use AI tools responsibly

Nice-to-have

  • Support service review discussions
  • Contribute operational insight
  • Familiarity with Agile ways of working
  • Familiarity with service reliability practices

Key Requirements

  • 8–12 years relevant experience (Bachelor's)
  • 6–10 years relevant experience (Master's)
  • Experience in Problem Management
  • Experience in Major Incident Management
  • Experience in Service Operations
  • Demonstrated experience facilitating RCA
  • Practical technical familiarity with enterprise infrastructure

Work Rights

Public Trust clearance required

Tailored Resume

Cover Letter