Agente, Gestión De Reclamos, Cdmx

3M

Ciudad de Mexico, Mexico
Processing credit notes
Customer experience improvement
Collaboration with other departments
As a claims management agent, you will play a key role in the credit note process in Mexico, primarily responsible for processing credit notes to improve customer experience

Job Summary

  • As a claims management agent, you will play a key role in the credit note process in Mexico, primarily responsible for processing credit notes to improve customer experience.
  • Your work will directly contribute to improving our customers' experience by ensuring accuracy, timeliness, and effective support for each request.
  • This role requires you to work in the 3M office located in Santa Fe, Ciudad de Mexico, at least four days a week.

Matching Summary

As a claims management agent, you will play a key role in the credit note process in Mexico, primarily responsible for processing credit notes to improve customer experience.

Skills & Requirements

Must-have

  • Processing credit notes
  • Customer experience improvement
  • Collaboration with other departments
  • Internal process compliance
  • Excel intermediate level

Nice-to-have

  • Attention to detail and accuracy
  • Organized task management
  • Collaborative teamwork
  • Curiosity and creativity
  • Bold innovation

Key Requirements

  • Professional degree/completed Bachelor's
  • Minimum 2 years of experience in service areas
  • Intermediate English level
  • Office and Excel proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter