People Services Senior Analyst - Vpp

GM

Philippines
Hybrid
Bachelor's degree in hr or business administration
2+ years shared services or contact center experience
Experience as call handler or trainer preferred
General Motors is seeking a People Services Senior Analyst to support transformation and operations within their Human Resources team in the Philippines. The role involves training, case management, quality management, and project management, requiring a strong background in shared services and customer service

Job Summary

  • This role leads aspects of transformation and operations at the business unit level while formally managing a team within existing partnerships.
  • The successful candidate will develop training content, analyze dashboard data including NPS and CSAT, and support case management during volume spikes.
  • General Motors seeks individuals who embody values like 'Be Bold' and 'It's on Me' to drive service excellence and operational efficiency.

Matching Summary

Match Score: 85

General Motors is seeking a People Services Senior Analyst to support transformation and operations within their Human Resources team in the Philippines. The role involves training, case management, quality management, and project management, requiring a strong background in shared services and customer service.

Skills & Requirements

Must-have

  • Bachelor's Degree in HR or Business Administration
  • 2+ years Shared Services or Contact Center experience
  • Experience as call handler or trainer preferred
  • Proficiency with Workday and Case Management Systems
  • Ability to work hybrid schedule in Philippines office

Nice-to-have

  • Experience with diverse multi-cultural teams
  • International collaboration skills
  • Customer-centric mindset and innovation
  • Strong accountability and integrity values
  • Cross-functional relationship management

Key Requirements

  • Bachelor's Degree required
  • Minimum 2 years Shared Services experience
  • No immigration sponsorship provided

Work Rights

Must have valid work authorization for Philippines; no sponsorship available

Tailored Resume

Cover Letter