Scheduling Technician - Surgical Services

Mass General Brigham

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent required
Customer service work experience in contact/call center
Strong communication and interpersonal skills
The role involves coordinating the registration and scheduling for new patient appointments while ensuring accurate documentation of demographic and medical information

Job Summary

  • The role involves coordinating the registration and scheduling for new patient appointments while ensuring accurate documentation of demographic and medical information.
  • Employees must answer telephone calls, triage requests, and provide professional customer service to patients and referring providers across Mass General Brigham hospitals.
  • The position requires maintaining strict confidentiality consistent with HIPAA guidelines while working in a fast-paced environment.

Matching Summary

The role involves coordinating the registration and scheduling for new patient appointments while ensuring accurate documentation of demographic and medical information.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses

Skills & Requirements

Must-have

  • High School Diploma or Equivalent required
  • Customer service work experience in contact/call center
  • Strong communication and interpersonal skills

Nice-to-have

  • Experience in a medical office or health care setting
  • Epic experience preferred
  • Ability to handle high volume of calls

Key Requirements

  • High School Diploma or Equivalent
  • 0-1 year customer service experience
  • 0-1 year medical office experience (preferred)

Work Rights

Not specified

Tailored Resume

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