Customer Care Consultants

BizCover

Melbourne, Australia
On-site
Respond to customer enquiries via phone, email, and chat
Assist customers with platform or policy-related issues
Maintain strong knowledge of business insurance products
As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant

Job Summary

  • As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant.
  • Full-time work from home means zero commute, more sleep, and unlimited hoodie time.
  • We don’t believe in staying stuck. Whether you want to move up, sideways, or try something totally new, we’ve got clear internal pathways and heaps of support to help you chase the next step in your career.

Matching Summary

As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant.

Skills & Requirements

Must-have

  • Respond to customer enquiries via phone, email, and chat
  • Assist customers with platform or policy-related issues
  • Maintain strong knowledge of business insurance products
  • Accurately document all customer interactions
  • Follow up with customers to confirm resolutions

Nice-to-have

  • Customer Fanatics
  • Drumbeaters
  • Finishers
  • Advancer
  • Culture That Doesn’t Feel Forced

Key Requirements

  • 2+ years customer support experience
  • Excellent verbal and written communication skills
  • Tech-savvy and quick learner
  • Strong analytical and problem-solving skills
  • Team player with initiative
  • Efficient time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter