Miss: It Customer Support Analyst (contingency Hire)

KBR, Inc.

Baghdad, Iraq
Install, troubleshoot, and maintain it systems
Support u.s. department of state mission
Network infrastructure maintenance
As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq

Job Summary

  • As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.
  • Support and maintain the Embassy network in accordance with the PWS/SOW, provide help desk support to staff and subcontractors, and coordinate with the KBR corporate IT Helpdesk.
  • KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more.

Matching Summary

As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.

Skills & Requirements

Must-have

  • Install, troubleshoot, and maintain IT systems
  • Support U.S. Department of State mission
  • Network infrastructure maintenance
  • Computer imaging and deployment
  • Troubleshoot IT equipment hardware and software
  • Build office networks
  • Troubleshoot copper and fiber optic network equipment

Nice-to-have

  • Cross-cultural sensitivity
  • International perspective
  • Work in a fast-paced environment
  • Handle multiple tasks rapidly
  • Adapt to changing priorities

Key Requirements

  • 2-year Technical School program in IT or related field
  • 2 years experience as LAN Systems administrator
  • 2 years experience debugging software and hardware
  • Advanced training in Microsoft Office Professional
  • Complete 5-day government WOW training
  • Experience in austere OCONUS environment
  • Proficient with Microsoft Office suite
  • Proficient with internet and operating systems
  • Diagnose and repair hardware/software
  • Collect, analyze, and summarize data
  • Knowledgeable in overseas IT support principles
  • Excellent organizational and time management skills
  • English fluency and expert communication skills
  • Valid Driver’s License
  • Valid passport with 12 months validity

Work Rights

Must pass background investigation and obtain Secret Security clearance

Tailored Resume

Cover Letter