Not specified; not specified; benefits include med...
On-site
7+ years customer success experience
Saas or technology environment background
Portfolio management for retention and growth
MERGE is seeking a Customer Success Supervisor to manage a portfolio of Emerging and SMB accounts, focusing on customer retention and growth through strategic consulting and relationship management. The ideal candidate will have extensive experience in customer success, strong analytical skills, and the ability to navigate complex client environments
Job Summary
The role involves managing a defined portfolio of customers as a trusted advisor to ensure value realization and growth within the Emerging/SMB segment.
Candidates must possess strong executive presence to build credibility with senior stakeholders and lead strategic business reviews.
MERGE offers meaningful benefits including Medical, Dental, Vision, Life Insurance, 401K, and Flexible Time off to support team members' careers and personal lives.
Matching Summary
Match Score: 85
MERGE is seeking a Customer Success Supervisor to manage a portfolio of Emerging and SMB accounts, focusing on customer retention and growth through strategic consulting and relationship management. The ideal candidate will have extensive experience in customer success, strong analytical skills, and the ability to navigate complex client environments.
Salary
Not specified; Not specified; Benefits include Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, and Flexible Time off
Skills & Requirements
Must-have
7+ years Customer Success experience
SaaS or technology environment background
Portfolio management for retention and growth
Executive presence and stakeholder influence
Strategic account planning and execution
Nice-to-have
Knowledge of marketing technology platforms
Experience with digital media solutions
Passion for human-first innovation
Ability to navigate complex environments
Proactive ownership mindset
Key Requirements
Bachelor's Degree or relevant work experience
7+ years in Customer Success or Account Management
US work authorization without future visa sponsorship