Specialist Client Support I

AT&T

Brno, Czechia
Us shift - 2:30 pm - 11:00 pm cet
Customer advocacy across pre and post sales
Coordinate complex order implementation
Manage on-time billing performance
AT&T is seeking a Specialist Client Support I in Brno, Czechia, who will serve as a customer advocate in both pre- and post-sales environments. The role involves ensuring accurate implementation of customer projects, managing billing performance, and developing strong relationships across various organizational functions

Job Summary

  • The role serves as the primary Customer Advocate to ensure accurate project implementation and timely billing performance.
  • Responsibilities include coordinating complex orders, managing contract service level agreements, and conducting premise-based inspections.
  • The position requires working a US shift from 2:30 pm to 11:00 pm CET while supporting sales and billing operations.

Matching Summary

Match Score: 85

AT&T is seeking a Specialist Client Support I in Brno, Czechia, who will serve as a customer advocate in both pre- and post-sales environments. The role involves ensuring accurate implementation of customer projects, managing billing performance, and developing strong relationships across various organizational functions.

Skills & Requirements

Must-have

  • Customer advocacy across pre and post sales
  • Coordinate complex order implementation
  • Manage on-time billing performance
  • Collect accurate customer data sets
  • Interpret contracts for customers

Nice-to-have

  • Strong relationship building with support groups
  • Assist sales team with holistic business view
  • Participate in shared expectations sessions
  • Support new product promotional initiatives

Key Requirements

  • 1-3 years of experience in customer advocacy
  • Bachelor's degree (BS/BA) desired
  • Experience with complex data or IP product lines

Work Rights

Not specified

Tailored Resume

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