The Operations Manager is responsible for managing the efficient and effective execution of client operations within an assigned industry segment, leading a group comprising QAs, Moderators, Enforcers
Job Summary
The Operations Manager is responsible for managing the efficient and effective execution of client operations within an assigned industry segment, leading a group comprising QAs, Moderators, Enforcers.
You will play a key role in capacity planning and resource management, aligning forecasted demand with the right skillsets and team capabilities, and ensuring client needs are matched with team member development goals.
Responsibilities include line management, acting as an escalation point, managing staffing needs, inputting to recruitment strategy, operational management, and leading special projects and broader initiatives.
Matching Summary
The Operations Manager is responsible for managing the efficient and effective execution of client operations within an assigned industry segment, leading a group comprising QAs, Moderators, Enforcers.
Skills & Requirements
Must-have
client operations management
team leadership
performance management
resource management
operational excellence
brand protection industry knowledge
Nice-to-have
servant-leader mindset
strategic and tactical approach
continuous optimization
collaboration and coordination
Key Requirements
3+ years in brand protection or related role
2+ years management experience
Proven ability to line-manage large teams
Good team management skills
Strong interpersonal skills
Excellent organizational and time management skills