Customer Service Operations Lead

R1

Remote
Base: $45,926.43 - $72,250.29 py; bonus/equity: ta...
High-volume call center leadership
Client operational liaison
Emr systems (epic, meditech, cerner)
Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison

Job Summary

  • Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.
  • Maintain and analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.
  • The company offers a competitive benefits package and opportunities for continuous learning and career exploration.

Matching Summary

Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.

Salary

Base: $45,926.43 - $72,250.29 per year; Bonus/Equity: Target of 5.00% annual bonus plan; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • High-volume Call Center Leadership
  • Client operational liaison
  • EMR systems (EPIC, Meditech, Cerner)
  • EOBs and authorizations/referrals
  • Drive team performance
  • Continuous improvement programs

Nice-to-have

  • Collaborate across groups
  • Explore new career paths
  • Contribute boldly
  • Create meaningful work

Key Requirements

  • 5 years of leadership experience in a healthcare call center
  • High school diploma
  • Management experience in a fast-paced call center

Work Rights

Not specified

Tailored Resume

Cover Letter