Manager, Customer Care Analytics

Exact Sciences

Madison, WI, US
Base: $112,000.00 - $190,000.00; bonus/equity: bon...
8+ years relevant business experience
5+ years direct business analytics experience
2+ years leading people or project teams
This role serves as a cross-functional internal consultant to support multiple business units in making key strategic decisions

Job Summary

  • This role serves as a cross-functional internal consultant to support multiple business units in making key strategic decisions.
  • The position requires building and maintaining analysis models and dashboards to support forecasting, capacity planning, and performance management.
  • Exact Sciences offers robust benefits including paid time off, parental leave, wellness support, and comprehensive health coverage.

Matching Summary

This role serves as a cross-functional internal consultant to support multiple business units in making key strategic decisions.

Salary

Base: $112,000.00 - $190,000.00; Bonus/Equity: Bonus eligible; Benefits: Paid time off, parental leave, retirement savings plan, health benefits

Skills & Requirements

Must-have

  • 8+ years relevant business experience
  • 5+ years direct business analytics experience
  • 2+ years leading people or project teams
  • Proficiency in Tableau data analytics software
  • Programming skills in R SAS Python or SQL
  • Advanced Microsoft Excel and PowerPoint skills

Nice-to-have

  • Experience with simulation software like Simul8
  • Knowledge of Lean Six Sigma methodologies
  • Background in healthcare or medical device industries
  • Familiarity with Databricks or Power BI tools
  • Understanding of statistical process control methods

Key Requirements

  • Bachelor's degree in business administration math science engineering finance or related field
  • Authorization to work in the United States without sponsorship
  • Ability to travel up to 10% of working time

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter