Office-flexible (minimum of 3 days in-office per week)
Customer success management
Salesforce platform expertise
Drive customer adoption
Salesforce is seeking a Customer Success Manager for its Core Clouds, focusing on ensuring high-value customers achieve a significant return on their investment. The ideal candidate should have experience in customer success, particularly within the Health & Life Sciences sector, and be proficient in Salesforce's Sales and Service Clouds
Job Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
Match Score: 85
Salesforce is seeking a Customer Success Manager for its Core Clouds, focusing on ensuring high-value customers achieve a significant return on their investment. The ideal candidate should have experience in customer success, particularly within the Health & Life Sciences sector, and be proficient in Salesforce's Sales and Service Clouds.
Salary
Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 annually (CA, NY, select cities); Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
Customer Success Management
Salesforce platform expertise
Drive customer adoption
Manage key stakeholders
AI literacy and prompt engineering
Sales Cloud and Service Cloud experience
Nice-to-have
Trusted advisor role
Executive-level relationship cultivation
Proactive risk management
Cross-functional collaboration
Continuous learning and development
Key Requirements
3+ years relevant industry expertise
3-4 years supporting Sales Cloud and Service Cloud