Customer Service Engineer (客服工程師)

Air Liquide

Daya District, Taiwan
Root cause analysis
Equipment troubleshooting
Customer site service
Provide timely and accurate technical service on company products and ensure customer satisfaction

Job Summary

  • Provide timely and accurate technical service on company products and ensure customer satisfaction.
  • Perform root cause analysis by analyzing, diagnosing, and troubleshooting equipment problems via telephone or at customer site.
  • Adhere to installation guidelines and industry best practices in order to deliver quality field operations.

Matching Summary

Provide timely and accurate technical service on company products and ensure customer satisfaction.

Skills & Requirements

Must-have

  • Root cause analysis
  • Equipment troubleshooting
  • Customer site service
  • Technical service delivery
  • Mechanical and electrical drawings

Nice-to-have

  • Relationship building
  • Agility and adaptability
  • Continuous improvement mindset

Key Requirements

  • Engineering degree
  • Customer site access requirements
  • On-site equipment commissioning and installation experience
  • Project progress execution and monitoring

Work Rights

Not specified

Tailored Resume

Cover Letter