Previous experience in collections or financial services
Excellent english language communication skills
Strong negotiation and conflict resolution skills
The role involves managing overdue accounts while maintaining a customer-focused approach that balances firm negotiation with empathy
Job Summary
The role involves managing overdue accounts while maintaining a customer-focused approach that balances firm negotiation with empathy.
Collections Officers must identify vulnerable customers and hardship triggers early to ensure proper escalation and support.
The position requires operating in a fast-paced, technology-enabled environment using multiple communication channels including phone, email, and chat.
Matching Summary
The role involves managing overdue accounts while maintaining a customer-focused approach that balances firm negotiation with empathy.
Skills & Requirements
Must-have
Previous experience in Collections or financial services
Excellent English language communication skills
Strong negotiation and conflict resolution skills
Nice-to-have
Ability to work independently in fast-paced environment
Adaptability to evolving technology and AI tools
Experience with digital payment platforms
Key Requirements
Previous experience in Collections required
Previous experience in financial services required
Strong accountability for meeting collections KPIs