In-senior Associate – Salesforce Configuration Analyst – It Services Co. _ Ifs – Hyderabad

PwC

Hyderabad, India
Salesforce configuration
Day-to-day technical support
User access rights management
Provide day-to-day technical support to Salesforce Users globally (L2), including user access rights management and documentation

Job Summary

  • Provide day-to-day technical support to Salesforce Users globally (L2), including user access rights management and documentation.
  • Identify, diagnose, and resolve technical problems, escalate and track problems appropriately, and create/maintain reports and dashboards.
  • PwC is a proud leader in digital transformation, enabled by Salesforce, and seeks individuals with strong analytical and problem-solving skills.

Matching Summary

Provide day-to-day technical support to Salesforce Users globally (L2), including user access rights management and documentation.

Skills & Requirements

Must-have

  • Salesforce configuration
  • Day-to-day technical support
  • User access rights management
  • Create and maintain reports/dashboards
  • Troubleshooting incidents
  • Salesforce setup and functionality

Nice-to-have

  • CRM Analytics administration
  • ServiceNow familiarity
  • Advanced Excel skills
  • Strong communication and analytical skills
  • Agility in modifying solutions

Key Requirements

  • 3+ years experience in enterprise-level Salesforce projects
  • 3+ years experience in Salesforce configuration
  • Experience documenting business processes and wire framing system designs
  • Understanding of configuration vs customization

Work Rights

Not specified

Tailored Resume

Cover Letter