Not specified (assumed office-based unless stated otherwise).
L2 support for banking applications
Troubleshooting technical issues
Incident ticket management
ITCAN PTE. LIMITED is seeking an L2 Production Support/Technical Support professional to provide support for banking applications and systems in Singapore. The role involves troubleshooting, monitoring system performance, managing incident tickets, and collaborating with development teams to resolve issues
Job Summary
Provide L2 support for banking applications and systems by troubleshooting and resolving technical issues.
Monitor system performance to detect anomalies and ensure uptime and availability of services.
Handle incident tickets and escalations while ensuring timely resolution in accordance with SLAs.
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking an L2 Production Support/Technical Support professional to provide support for banking applications and systems in Singapore. The role involves troubleshooting, monitoring system performance, managing incident tickets, and collaborating with development teams to resolve issues.