Brigham and Women's Faulkner Hospital is seeking a full-time Patient Experience Navigator for their Urgent Care team in Northampton, MA. The role involves performing administrative functions to support patient care, requiring 2-3 years of administrative experience and effective communication skills
Job Summary
Perform administrative functions to support smooth and efficient clinical service or practice operations.
Greet and assist patients, answer telephones, and assist callers with routine inquiries.
Process patient billing forms, scan documents to patient medical record, and handle prior authorizations and referrals.
Matching Summary
Match Score: 75
Brigham and Women's Faulkner Hospital is seeking a full-time Patient Experience Navigator for their Urgent Care team in Northampton, MA. The role involves performing administrative functions to support patient care, requiring 2-3 years of administrative experience and effective communication skills.
Salary
$17.71 - $24.40/Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Patient greeting and assistance
Answering phone inquiries
Processing billing forms
Managing patient flow
Familiarity with medical terminology
Nice-to-have
Compassion and emotional support
Flexibility with scheduling needs
Cross-coverage at other locations
Key Requirements
High School Diploma or Equivalent
Administrative Assistant or Secretarial Experience 2-3 years