Product Support Specialist - Ecommerce

directapply.one

Australia
Fully remote
Technical troubleshooting expertise
Payment gateway knowledge
Api technical understanding
The Product Support Specialist role at directapply.one focuses on delivering exceptional customer care within the eCommerce sector. Ideal candidates will have experience in technical troubleshooting related to payment solutions, and the position offers a fully remote work environment with a rotating schedule

Job Summary

  • You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • The role offers flexibility with a rotating roster, the opportunity to work from home or offices across Australia, and a supportive training program.

Matching Summary

Match Score: 85

The Product Support Specialist role at directapply.one focuses on delivering exceptional customer care within the eCommerce sector. Ideal candidates will have experience in technical troubleshooting related to payment solutions, and the position offers a fully remote work environment with a rotating schedule.

Skills & Requirements

Must-have

  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • customer support experience
  • risk management activities

Nice-to-have

  • innovative thinkers
  • passion for finding solutions
  • collaboration focus
  • digital transformation experience

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
  • Experience with high volume inquiries across multiple channels
  • Risk Mindset

Work Rights

Not specified

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