Proficiency in low-code/no-code platforms like n8n or make
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work autonomously.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Hands-on automation and integration experience
Programme management for complex initiatives
Proficiency in low-code/no-code platforms like n8n or Make
Experience deploying AI agents in production
Ability to design for failure and human oversight
Nice-to-have
Experience working in remote-first environments
Fluent English communication skills
Knowledge of MCP integration standards
Key Requirements
Manager of one mindset with strong autonomy
Technical ability to build, read, and debug code
Solid experience with workflow platforms such as Zapier or Retool