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Rockwell Automation Ltd is seeking a Technical Support Representative for EDI in Prague, Czechia. The position involves providing high-level technical support for PLEX EDI, troubleshooting issues, and managing customer inquiries while fostering collaboration within the team.
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Job Summary
Provide excellent Hi-level technical customer support for customers using PLEX EDI, including answering questions, explaining products and services, analyzing and troubleshooting, testing and implementing software enhancements.
Diagnosing difficult EDI issues with complex PLEX ERP software configurations and researching the ERP database to understand problems using SQL for queries.
Rockwell Automation is dedicated to building a diverse, inclusive and authentic workplace, encouraging applications even if experience doesn't align perfectly with every qualification.
Matching Summary
Match Score: 75
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Rockwell Automation Ltd is seeking a Technical Support Representative for EDI in Prague, Czechia. The position involves providing high-level technical support for PLEX EDI, troubleshooting issues, and managing customer inquiries while fostering collaboration within the team.
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Skills & Requirements
Must-have
PLEX EDI support
EDI raw file research
SQL queries
XML and raw EDI UI tools
Nice-to-have
Innovators and visionaries
Community-minded people
Fluency in EU languages
Key Requirements
Minimum of 2 years of previous technical support service experience
EDI knowledge required
Experience using or supporting an ERP/MRP system desired
Troubleshooting customer escalations within a ticketing-based workflow
Proficiency in MS Office, with an emphasis on Excel
Ability to read and understand SQL queries/XML translation tools